客户质量经理

职位描述

1.Follow up daily customers complaints;

2.Communicate with customer and internally when there is quality complaints;

3.Management of corrective and improvement action plan;

4.Follow up of 8D and communication inside deadline answer to customers;

5.Follow up of Quality indicators: PPM, complaints, customer quality related reports;

6.Implementation or modification of Internal Quality documentation in case of evolution of procedure, working instruction, manual etc…

7.Manage all internal improvement plans to fulfil customer satisfaction;

8.Realization of products and process audit in order to evaluate process conformity;

9.Manage Customer Quality Team to meet the requirements of customer, including all markets that Wuxi Friction supply;

10.Manage customer quality database & record;

11.Realization of products and process Audit;

12.Manage customer on site visit for problem solving

13.Comply with ESH policy and procedure, implement ESH responsibilities

任职资格

1.Customer relationship knowledge;

2.Experience in automotive industry preferred;

3.Knowledge of ISO TS 16949 or ISO 9001;

4.Techniques of problems solving with quality knowledge;

5.Ability to communicate with customer and internally;

6.Sense of order and organization.